ERMA FIRST Other service
Service and 24/7 Support
Worldwide service network with 24/7 help desk and ticketing system.
Description
ERMA FIRST maintains fully trained representatives worldwide and large service stations in key areas including South Korea and China. The Far East is covered from Shanghai, where a technical team of over 60 engineers and technicians attends vessels when required.
A 24/7 help desk handles troubleshooting. The vessel owner emails [email protected], a unique ticket number is issued per case, and dedicated technical service engineers instruct the vessel crew. Average response time is not more than 24 hrs.
Key features
- Representatives worldwide and service stations in South Korea and China
- Shanghai technical team of over 60 engineers and technicians
- 24/7 help desk with ticketing system
- Average response time not more than 24 hrs
Applications
- After-sales support and troubleshooting for installed systems
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